The e-commerce industry in the UAE is growing rapidly, and it is expected to continue to grow in the years to come. In 2023, the e-commerce revenue in the UAE is expected to reach US$0.21 billion. By 2027, this figure is expected to grow to US$17.2 billion. The largest e-commerce categories in the UAE are fashion, electronics, and home & living.

There are many ecommerce companies in Dubai that are playing a key role in strengthening the economy of the middle east and giving the substantial financial stakes. This is why Dubai has become the top retail market in the Middle East, allowing local and international players to contribute to the economic growth of the UAE.

The increasing popularity of online shopping among consumers in the UAE has increased the demand for ecommerce website development Dubai to meet the ever-increasing needs of online shoppers. There are many ecommerce companies in UAE that are offering a myriad of products at affordable prices with excellent customer service.  

Here is the list of the top ecommerce companies in Dubai:

1.       Amazon.ae

Amazon.ae is the one of most popular e-commerce companies in Dubai, offering a wide variety of products from electronics to fashion to home goods. It is a subsidiary of Amazon, the largest ecommerce company in the world. The ecommerce platform is easy to use, allowing online shoppers to easily pick their favorite products. Amazon is famous for its unmatched customer service, on-time delivery, and competitive process.

Furthermore, Amazon offers multiple payment options, making it convenient for shoppers to pay via their preferred method. Overall, Amazon.ae is the top ecommerce company in Dubai and an excellent shopping site for UAE consumers.

2.       Noon.com

Noon is a prominent eCommerce platform in the Middle East, including Dubai, founded in 2016 by Mohamed Alabbar, the chairman of Emaar Properties. Noon is the largest online shopping platform that is driving growth and innovation across the Middle East. It is one of the fastest-growing e-commerce companies in the Middle East, aiming to empower the local and regional ecommerce platform that is easy to access and relevant to users.

Noon is serving UAE online shoppers by offering a wide variety of products, including electronics, fashion, home goods, and groceries. Noon offers several services to meet the diverse needs of the UAE shoppers and deliver groceries to doorsteps within minutes of ordering.

3.       Ounass.com

Ounass is considered as one of the luxury fashion eCommerce platforms that curates designer clothing, accessories, and beauty products. It is the top industry leader that was launched in 2016 as an Al Tayer Group, a leading digital luxury ecommerce site in the Middle East. Ounass offers a premium shopping experience for customers in Dubai, focusing on high-end international brands and top-tier designers of the Middle East. From fashion to jewelry, clothing, lifestyle and homeware, Ounass covers more than 300 luxury brands including Gucci, Valentino, Gabbana, Kiehli’s.

It is an online fashion retailer that offers a wide variety of high-end fashion brands from around the world. Ounass offers 2-hour delivery in Dubai, same-day delivery within the UAE and express delivery to Oman, Kuwait, Qatar, and other Middle East regions. Ounass is famous for its eco-friendly, premium packaging, an easy return policy and exceptional customer care team.

4.       Namshi.com

Namshi is the best ecommerce company in Dubai that offers a wide variety of fashion brands for men and women. It was launched in 2011 and now has become a leading online fashion retailer. The ecommerce site specializes in clothing, footwear, sports and activewear and accessories for men, women, and children. The ecommerce site features more than 1300 local and international brands. It offers free delivery on all orders above 125 AED. Namshi offers 24 hours delivery and a 14-day free exchange policy. Namshi makes it easier for its customers to pay via credit card, PayPal, and cash on delivery.  

5.       Mumzworld

Mumzworld is an eCommerce platform dedicated to baby and childcare products. It is the number one ecommerce site in the Middle East, founded in 2011, exclusively caters to mother, baby, and child. The goal of Mumzworld is to make mom’s life easier and hassle free. It offers a comprehensive range of items, including clothing, toys, gear, feeding essentials, and more, catering to the needs of parents in Dubai.

In fact, it is the one place where parents can find a wide range of leading and global brands that offer everything from clothing to educational toys and books for preschoolers. You will find more than 120,000 products from more than 600 leading global brands. It offers free speedy delivery on all orders above AED200 within the Middle East and KSA.

6.       Desertcart

Desertcart is an online marketplace that provides access to a wide range of products from international sellers. It was founded in UAE in 2014 and has quickly become the leading ecommerce website retailer in the MENA region. Desertcart is the best ecommerce site specializing in shipping millions of products from UAE, UK, USA, China, and Japan. It enables customers in Dubai to shop for products from different countries and have them delivered to their doorstep.

The ultimate goal of this ecommerce website is to make shopping hassle-free, allowing its customers to shop products from all over the globe from one cart. You can find anything on Desertcart as it features 100M+ products. The distribution and consolidation centers are located all over the globe.

7.       Jumbo Electronics

Jumbo Electronics is a well-known online electronics store in Dubai that offers the latest electronic products, such as mobiles, smart TVs, and laptops. Jumbo is considered as the most trusted retailer in UAE as it has been providing electronics products for 40 years. The brick and mortar retailer has now transformed into an online ecommerce site that offers superior experience and customized offerings. Jumbo allows its customers to find mobile phones, laptops, home theaters, cameras, gaming  products and accessories online and offline both.

8.       Sharaf DG

Sharaf DG is a popular electronics and home appliances retailer in Dubai, with over 33 stores in the UAE, Bahrain, Oman, and Egypt. Alongside its physical stores, it operates as a leading eCommerce platform that offers more than 25,000 electronics products and gadgets from renowned international brands. Besides electronics products, Sharaf DG also offers home and kitchen appliances, home décor, furniture, fashion, beauty, and much more.

The store offers a variety of payment options, including cash on delivery, credit card, and debit card. Sharaf DG also offers a number of features to make shopping online more convenient, such as live chat support, best price guarantee, and a 7-day money-back guarantee.

9.       Basharacare.com

Basharacare is one of the leading ecommerce companies in Dubai that offers a wide range of beauty and skincare products. The ecommerce store allows you to choose the best skin care, hair care, makeup, and grooming products from international brands. A highly qualified team of dermatologists and skin care specialists who guide you on choosing the premium brands and products as per your skin requirements. Basharacare delivers its quality products across the GCC, UAE, Saudi Arabia, Kuwait, Bahrain, Qatar, etc.  

10.   Groupon.ae

Groupon.ae is the trusted local marketplace in the MENA region that allows customers to buy deals and offers on a variety of products and services. Groupon.ae is a successful company in the UAE that connects customers to merchant partners. It has also been recognized by several awards, including the “Best Online Marketplace” award at the Middle East & North Africa eCommerce Awards in 2016. It has been ranked as the number one e-commerce website in the Coupons and Rebates category in May 2023 by Similarweb.

Groupon.ae offers a wide variety of deals on products and services, including dining, travel, beauty, and fitness. The company also offers a number of exclusive deals that are only available on Groupon.ae. Groupon.ae is a popular destination for shoppers in the MENA region, and the company has helped millions of people save money on their purchases.

Groupon offers up to 70% off on beauty, skin, and facial care treatments and up to 25% off on restaurant deals, and other fun activities. The best thing about Groupon is that it offers deals on a wide variety of businesses, including restaurants, spas, hotels, activities, and travel. You can easily browse and filter deals by category, location, and price. You can redeem your deals online or in-person at the participating business.

Top Ecommerce Companies in Dubai – Wrap Up

These are just a few of the top e-commerce companies in Dubai. The e-commerce industry in Dubai is growing rapidly, and there are many other e-commerce companies that are vying for a share of the market. A professional web design company dubai can help you create a user-friendly and highly functional website for your ecommerce company. Discuss your requirements with a professional team of designers to enhance the visual appeal of your website 

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Pain that was unbearable at times.

After many months of self-medication and experiencing countless tirades from my better-half, I was forced to consult the doctor.

Upon a detailed examination, the doctor found the source of the headaches and suggested a remedy that offered much-needed alleviation.

Likewise, there are various paint points of customers which are similar to physical ailments, and each one demands a customized solution.

I might not be a doctor and cannot advise you any medicine. But, what I can do is enlighten you with some fantastic eCommerce customer pain points that can help you engage the customer and delight them to the point they would want to fill your coffers.

Before we get to the good stuff, let us first define what exactly is a customer pain point.

Upon Googling, I came across this simplest explanation.

“A pain point is a problem, real or perceived. Entrepreneurs create opportunities for themselves by creating solutions to those pain points. Solutions create value for everyone.”

When you are in pain, the doctor’s job is to cure you by giving medicine. You, as an Entrepreneur, need focus on treating the pain of the customer.

Let’s look at the categories of pain points that your customer will face and how you can cure their pain?

1) Financial Troubles

In the United States, healthcare is referred to as a for-profit practice. There is a relation between finance and your duty as a doctor. However, in most countries, your finance has nothing to do with well-being. So, take this crazy thought out of your mind that to start generating sales, you must lower your price.

It might be one of the strategies that you can use for a season. However, finance does have effects on consumers.

Often, there are some problems that consumers face while dealing with money.

• Unnecessary high-cost of everyday items.
• Low life-expectancy of high-priced products.
• Subscription plans and membership fees.

If you sell high-ticket products, you already resolved the financial pain point of the user by delivering long-lasting products. However, if you sell inexpensive products, you can win the heart of customers by offering competitive prices. Quality of your product and your niche can make much difference in the marketing message you convey to your customer.

2) How Kirby Solved Financial Woes?

If you own a carpet, you can relate to this example. The thing with carpet is that you need to use a constant vacuum cleaner to keep the carpet clean. I met a guy when I was 19 years old. A Kirby salesman. He showed me a $2,500 vacuum cleaner. I was fascinated. Why do people pay $2,500 for a vacuum when they can get one in just $30 from WalMart? I didn’t know much about carpet cleaning but what I concluded that $2,500 was too much for me.

However, 15 years later, guess who owns a Kirby vacuum cleaner? Yeah. That’s me. I realized that those broken $30 vacuums are not worth it. They are just piling in my store and not benefiting my financial needs.

The moral of the story is that it’s not impossible to sell a high-priced product to a customer like me. Doctors advise people to quit smoking so that it can prevent them from lung cancer later. When promoting a high-end product, educate customers with the long-lasting benefits.

See how Mercedes-Benz took the pain and converted it into a pleasure with its product.

Key takeaway: If you’re willing to charge high for your product, ensure that you tell the customers why your product is different from others. The strategy is to charge a high-price and display the long-term benefits that a customer will get with your product.

3) Comfort & Productivity Issues

Imagine getting a cold. You know that it will eventually wear off. However, in that cold, you go to the office. In the meeting, a runny nose, constant sneezing might force you to go back home. Sure, you can take it, but you’ll feel uncomfortable.

You will search on the internet for home remedies. For others, they will hit a drug store to pick a drug. Rest will rush to a doctor. The problem that people face while shopping online is convenience.

Convenience hinders in the productivity of the customer and slows them down to perform day to day activities.

This How You Can Overcome Comfort & Productivity Issues

I have four people in my family. With many people, a small kitchen is not an ideal choice. There is enough space to get a dishwasher without remodelling the whole kitchen. Upon doing some research on Google, I came across TheKitchn brand. They seem to figure out my problem. They some great tips to cater to the extra space in the kitchen. I bought an over-the-sink dish drainer that solved my problem.

Just like me, your customers might be facing some problems in their lives. Figure out steps which can make their problem go away. Your job as an ecommerce website development Dubai store owner is to understand their problem and provide a viable solution that can give them comfort and convenience.

Key takeaway: Use images, product videos, and customer feedback to inform customers how your product solved their problem? Real-life situations can help the potential customer decide whether to buy the product or not.

Troubles Customers Face While Making the Purchase

When it comes to buying a product online, there are few pain points that every customer come across. These pain points occur when a customer tries to buy a product from your store. The shopping journey pain points are something that can frustrate your customer.

Here are some buyers’ journey pain points that you can consider if you are serious about selling products on your store.

• Website navigation: If the shopping cart page is not basic, it will force the customer to leave the page and move to your competitor. Use simple navigation that can help the customer move seamlessly on your website. Anything complex can drive away from the customer.
• Product availability: When the product inventory is low, this is the time when you must act. Keep regular checks on the stock left in the inventory and integrate that to your website. When the product starts running out, order more quantity.
• Check-out page issues: Checkout process is something that irritates the customers a lot. If you want to boost your sales, focus on simplifying the checkout page. Work on ways to optimize your conversion by making simple checkout pages.
• Delivery tracking: Your customers must be informed about the status of the order. As soon as the customer pay, they expect the status of their order from the company. Rather than sending a tracking system, use smart software that will track the package in real-time.

In the end, it is all about making customers happy. If you can find the pain point of your customer, it will be easy to comfort them and satisfy them with high-quality product/service. Business is all about driving sales by solving the problems of ordinary people.

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Selling on any ecommerce website requires a set of predefined strategies that makes the venture succeed. The formula for making an ecommerce design is similar any other business. A unique proposition that adds value to consumers and their purchase decisions. But when we talk of an eCommerce website, its success is highly dependent on the term commonly coined as user experience.

There can be many ways that can improve the user experience of your web design. But in this article, I will talk about tactics that will ensure better performance of your ecommerce website design.

1-   Know what your visitors want

Typically, there are only two kinds of visitors on any ecommerce website:

•  Those who know what they are looking for
•   Those who are looking around

Both these group of the audience can be catered through intelligent ecommerce website design. Fewer products can be featured on the main pages, but if you have a long list of products falling in various categories then it is advised to include the search functionality on your website. Customers don’t like to spend time in finding things that they want, especially when they know what they are looking for. Therefore, you need to make it as quick and painless for them as possible.

For customers who do not have the idea of what they are looking for, you need to provide them with a list of products for them to browse through. For that, your navigation should be easy to use with varying choices. You can also entice them during the search process through offers that can help them in finalizing their purchase decision.

2-   Choose your platform wisely

There are dozens of e commerce website development platforms available today. Shopify, Magento, Prestashop, Woocommerce are only a few of the famous e commerce website development platforms used by developers to create such sites. You must talk to your Ecommerce website design agency about the appropriate platform for its development. The appropriate platform provides the much-needed framework and logistics needed to support and maintain an online store. Some platforms are best suited for vast e commerce solutions while others are skewed towards small-scale shops. Choosing the right platform will help you understand and overcome your business objectives as well as the needs of your consumers in advance.

3-   Devise a strategy

Just as you would expect any traditional store to be organized and clean, consumers also expect the same from stores online. Your website design will be your first point of contact with your consumer and if you fail to make your impression in the first visit, the chances of you scoring a sale will increase by at least 20%. Your website design should not only be clean and well organized but should be easy to use too.

4-   Provide secure transaction tools

While there are many benefits of setting up our ecommerce business online, there can be equally important areas to be identified and requires careful consideration. Due to the rising identity theft issues mainly on such online forums, you need to provide your customers with fully verified and secured online payments tools that they can trust on. Not only that implementing such tools will give your customers peace of mind but also provide you with an edge that will definitely contribute to bringing in more sales.

5-   Provide contact info

Sometimes, online shoppers do not prefer to interact with people. But when they get upset or have a complaint they desperately seek a representative of the service to talk to. Placing a complaint form is one idea that is suggested to be used in such websites. This gives your customers a feel of connection with the brand itself. But make sure you monitor each and every query that is dropping in your inbox because any missed query can frustrate your consumer and they can further use the power of social media to publicize the issue, which will definitely cut your sales short.

6-   Get in touch with us

Every consumer is different and so is the consumer. They have different needs that are fulfilled by different solutions. It is imperative to do your research before asking for assistance from any ecommerce web design agency. We, being a professional web design agency in Dubai makes sure that our customers get the best possible advice from us upon their project requirements and in affordable cost. If you have an ecommerce website design and development idea in mind, you must also get in touch with us.

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